Guides
Practical notes on running client delivery
Written from operating practice rather than research: how to think about delivery operations, capacity and scope change in a business where the work is someone else's.
Delivery operations · 8 min read
A practical guide to delivery operations
What delivery operations actually means in a client-service business, and how to tell whether yours is working.
Read the guideResourcing · 7 min read
Capacity planning for agencies and consultancies
How to build a capacity view people trust, and how to handle the work that has not been signed yet.
Read the guideCommercial · 7 min read
Managing scope change in client projects
Extra work is normal. Absorbing it silently is the problem. A practical routine for handling change without becoming difficult to work with.
Read the guideCommercial · 7 min read
Understanding project margin before delivery ends
Margin is usually discovered after invoicing. How to build a running cost position you can act on while the project is still live.
Read the guideDelivery operations · 7 min read
From reactive reporting to proactive delivery
Status reports describe the past. How to shift a delivery function towards forecasts, early signals and decisions that are still cheap.
Read the guideCommercial · 6 min read
Writing a statement of work delivery can actually use
Most SOWs are written to win work and sign it. A few small additions make them usable as the delivery baseline too.
Read the guideDelivery operations · 6 min read
Turning a signed SOW into a delivery plan
The gap between a signed document and a working plan is where projects quietly start going wrong. A practical sequence for closing it in a day.
Read the guideTime & timesheets · 6 min read
Getting timesheets done without nagging
Time capture fails for predictable reasons. How to make weekly logging normal, and why it matters beyond billing.
Read the guideAI & decision support · 7 min read
Using AI in delivery without losing control
Where AI genuinely helps in delivery operations, where it should never act alone, and how to keep the trail when it does.
Read the guideClient reporting · 6 min read
Client reporting that builds trust
What clients actually want to know, how often, and why a shared view beats a polished monthly deck.
Read the guideMore on the way
We publish a guide when we have something useful to say about it, rather than filling a library. The set above covers delivery operations, resourcing, commercials, time capture, AI and client reporting.
If there is a delivery operations problem you would like written up properly, tell us — it is a good way to decide what we write next.
See the ideas working in the product
Everything in these guides maps onto something Aria does today. A short walkthrough is the fastest way to judge it.